Shipping policy

 

Shipping Policy

Once you order a SIMRASA product, we will send you a confirmation e-mail. We will ship out the product any time between 7-10 business days and try our best to make sure you get your SIMRASA as soon as possible. We promise we won't make you wait long for fabulous hair!

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Please go through our comprehensive shipping policy below:

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We ship pan-India. 


On an average, the package should reach you between 7-10 days* after we ship out the product from our end.

*Due to unforeseen circumstances (heavy rainfall, restrictions, political unrest, etc.) , please account for a possible delay of approximately 5-7 business days in receiving your order. We appreciate your patience and are doing everything we can to get your order to you safely whilst adhering to the government guidelines & shipping guidelines.


If you have not received your product after the speculated time, please send us an e-mail on hello@simrasa.com and we will assist you further.


There will be 3 attempts done to make the delivery to your address in case you are not available at certain times to accept delivery. After 3 attempts our shipping partners will return the goods to our warehouse. To ship the product again, additional shipping charges of INR 100 will be levied.

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In case of wrong address submitted on the website, kindly contact us at the earliest, to make the corrections before we ship it out. Once shipped, the address cannot be changed and the order will be marked as cancelled. You will then have to place a fresh order and a handling fee of INR 100 will be deducted when the refund is initiated.

The brand cannot be held liable for return/ refund/ replacement/ exchange of orders delivered to the wrongly submitted address. The brand takes no responsibility for misplaced packages once they are marked as "delivered". For OTP-based deliveries, please ensure that your package is handed to the right person before providing the OTP. The brand does not take responsibility for misdelivered packages.